Customer Service

Shipping
Orders usually ship within 3 - 4 business days via Federal Express FedEx Home Delivery. This is a ground shipping service.

Returns
RedWagonPresents appreciates your business and wants you to be happy with your purchase. Returns may be made within 7 business days for a full refund less the cost of shipping. All merchandise must be in its original condition. Please email us at customerservice@redwagonpresents.com.

Substitutions Please understand that we will make every effort to ship the items shown in the pictures. If an item contained in a basket is out of stock, we will substitute with a similar item of the same theme.

Privacy Policy
Your privacy is very important to RedWagonPresents.com. In fact, we believe strong personal privacy to be an integral component in the continued growth of the Internet, especially in the area of e-commerce. Our user privacy is essential for us to do business on the Internet, and we take this very seriously.

At various times during your use of our site, we will collect information from you. For example, we will ask you to supply us with information when you make a purchase. The information you provide throughout our web site is used to help us improve the products and services we make available to you through our throughout our website.

Unless we let you know otherwise, no personal information will be shared with third parties. Aggregate information about our users may be shared with advertisers, but under no circumstances will any personal information be divulged at any time.

In areas where we ask for your e-mail address, we will ask if we may send you information on new or enhanced products and services from our business partners, or specials that we may be offering. Of course, if you opt-in, you will always have the ability to opt-out of these mailings at a later time. We will not knowingly email to anyone who has not opted-in to our mailing list. If you opt-out, you will be removed from our mailing list in a timely manner although you may receive one more newsletter if your request for removal came after we had pulled the mailing list for a mailing.

For more specific Privacy Policy information, please click here.